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Anyone getting United Airlines ticket refunds among COVID?

Posted: Wed Mar 18, 2020 7:07 pm
by planeanxiety
I purchased an economy ticket but I also had a death in my family the same time which allowed me to not be able travel because of funeral arrangements. United's response to my refund request:

Dear,
We're sorry your travel plans changed.
While we can certainly understand your concerns, the Basic Economy fares are non-exchangeable and non-refundable.
We regret our inability to assist you in this instance. Thank you for choosing United Airlines.

Sincerely,
United Refunds
United Ticket Refund
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