We're sorry your travel plans changed.
While we can certainly understand your concerns, the Basic Economy fares are non-exchangeable and non-refundable.
We regret our inability to assist you in this instance. Thank you for choosing United Airlines.
Share an anxiety moment on a commercial jetliner. The more details about your experience, the better. Please try to include relevant details including flight #, time of day, airliner, destinations, etc.
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I purchased an economy ticket but I also had a death in my family the same time which allowed me to not be able travel because of funeral arrangements. United's response to my refund request: